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Frequently Asked Questions

Getting Started

What is Streem?

Streem® is a company owned by Frontdoor offering interactive video chat technology that works between your computer and a customer's smartphone. Using Streem to pre-screen jobs helps save time and money by allowing you to inspect the issue from anywhere in about 10 minutes — before making an in-home visit. 

Is it safe for my customers?

Yes! The safety of our members and your customers is our top priority. They are in control of the camera throughout the chat and can turn off the video feed at any time. We only capture data and information related to the system or appliance issue.

To ensure your customers’ physical safety during the video appointment, see our Policies and Procedures Guide.

Can it really save me time and money?

Yes! Clearly seeing the appliance issue helped technicians order parts and prepare before
the site visit, eliminating repeat home visits on up to 70% of calls during our pilot with American Home Shield contractors. View our case study for details.

Am I liable if something goes wrong on a call?

Using Streem decreases your risk compared to other similar video chat tools by having customers agree to the Terms of Use before accepting a Streem call. Be sure to review our Policies and Procedures Guide to ensure the call goes smoothly.

How much does it cost?

Currently, Frontdoor is providing this technology to our contractors free of charge. Contact your Field Manager to learn more.

Troubleshooting

If I have an issue with the Streem website, who do I contact?

For support visit support.streem.com or call 833-729-2890. Support is available by phone Monday–Friday, 7 am–9pm, CST.

How tech-savvy do my customers need to be?

It’s easy! If your customer has a smart phone (with internet access), they can video chat using Streem. Guide them through the simple process of opening the text message, clicking the link, and agreeing to terms. Then, the video chat will automatically start. There’s nothing for them to download or install.

What is Streem?

Streem® is a company owned by Frontdoor offering interactive video chat technology that works between your computer and a customer's smartphone. Using Streem to pre-screen jobs helps save time and money by allowing you to inspect the issue from anywhere in about 10 minutes — before making an in-home visit. 

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