Streem Resources
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Browse FAQsFeatured Resources
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Troubleshooting Guide
Quick links to troubleshoot your most common issues.
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How To: Customer Camera and Microphone Access
Step-by-step instructions to help customers initiate the video call, grant access and get started.
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Streem Error Messages
Quick links for Streem status site, help articles and submitting a support ticket.
Latest Resources
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New Account Setup
How to create your account and set up new users
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Sample Pre-Appointment Reminder Email
Send the following via email or text a couple of days before the appointment to help prepare your customer for the visit.
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After the Appointment
Follow up your appointments with these next steps.
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Keys to Success with Video Diagnosis
Use these tips to shift your business and treat video diagnosis as the first step in your service flow.
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Specialized Authorization Process
When using a video diagnosis to service Frontdoor home warranty members, take advantage of our dedicated authorization phone line.
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Policies & Procedures Guide
This document gives you the “DOs and DON’Ts” of conducting a video diagnosis using Streem.
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Safety Policy
Use this guide to understand what activities are permitted while conducting a video diagnosis using Streem.
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Android Device Settings Guide
Use this checklist to help your customers prepare for the Streem call.
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iPhone Device Settings Guide
Use this guide to help customers prepare their device for a Streem call.
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Tech Update: Edit Serial & Model No.
Streem has improved the text scanning (OCR) experience with StreemShot® photos — you can now edit Model/Serial numbers in your records.
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Feature Videos with StreemCore
See the latest news from Streem
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Plumbing
Quick Links for streem calls for plumbing trade
Guides
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Getting Started Guides
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Customer Guides
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Tools and Tech