Safety Policy
Like any in-person service request, health and safety are paramount considerations while using Streem technology. As an independent home-repair professional, it is critical that you safeguard the health and safety of everyone present in and around the home whenever you virtually troubleshoot a customer’s service request.
| General |
- Use common sense and carefully consider whether the video appointment could create or increase any risk of harm to people or property
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Ask the customer if they are comfortable with performing any requested actions with their mobile device. If uncomfortable, do not request the customer perform the action
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If particular expertise, knowledge or skill is required, don’t ask the customer to do it
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Always use your independent, professional judgment when conducting a video appointment
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Don’t assume a customer is capable of safely performing tasks you are able to safely perform (e.g., stand on a ladder or chair)
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When in doubt, always err on the side of caution
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Nothing involving tools
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Nothing involving electrical components
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Do not ask customers to take anything apart
| Appliances |
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Nothing physical unless the customer is capable (e.g., pull out refrigerator, dryer)
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Do not ask a customer to take anything apart
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Do not ask a customer to diagnose anything (just asking for visual access)
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Nothing involving water lines or something that could cause secondary damage
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Nothing involving gas leaks
| HVAC |
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Don’t ask customers to diagnose anything (visual access only)
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Nothing involving water or gas lines or anything that might cause secondary damage
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Nothing involving gas leaks
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Nothing on the roof
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Nothing in the attic (unless accessible safely and without a ladder)
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Nothing in the crawl space
|
Plumbing |
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Do not ask a customer to re-light a pilot
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Do not ask a customer to attempt to reset a toilet
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Do not ask a customer to attempt to unclog a toilet if already attempted plunging
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Do not advise customer to put hands into garbage disposal to unclog it
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Do not advise any repair tied to electricity (especially if in wet area)
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Do not advise turning off valve that appears to be rusted or corroded
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Pool / Spa |
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Do not advise any repair tied to electricity
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Do not advise turning off valves that appear to be rusted or corroded
| Electrical |
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Electrical risks must be carefully considered, and remote assessment of electrical issues should be very limited
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Don’t advise removing something (covers, plates, etc.) or using a tool due to shock or fire hazard
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May be helpful to reset a GFCI or breaker, but do not ask customer to check the power to confirm if there is an issue to “why” the breaker was tripped
| Garage Door Opener |
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Do not ask a customer to remove the door opener cover
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Do not ask a customer to get on a ladder, stool, etc.
