When using a video diagnosis to service Frontdoor home warranty members, take advantage of our dedicated authorization phone line.
| Streem Video Diagnoses are accepted for: |
- Normal and Recall dispatches
- Denials
- Repairs/replacements with customer out of pocket charges (refrigerant recovery, modifications etc.)
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| Streem Video Diagnoses are NOT accepted for: |
- Second opinions
- Note: if a member requests a second opinion and our only diagnosis is through Streem, we will dispatch the original contractor to the home instead of issuing a second opinion
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Should I call the SAT or go online to report authorization?
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| Report via Phone |
- When you need an immediate authorization
- When the item is denied
- When the repair/replacements include non-covered charges
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Report via SmartAutho/SmartParts
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- When you don’t need an immediate authorization
- When the repair does not include non-covered charges
- Continue to use self-service tools to submit part requests and save the phone time
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Specialized Autho Team Phone Number
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- AHS / HSA Requests 1-877-405-9143 (Monday – Friday 7 a.m. – 9 p.m.)
- OneGuard / Landmark Coming soon!
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