Sample Pre-Appointment Reminder Email
Send the following via email 1-2 days before the appointment to help prepare your customer for the visit.
________________________________________________________
Subject: Your Appointment Details
Your Video Diagnosis Appointment is coming up!
[enter time and date]
As a reminder, we’ll use this time to help speed up the overall repair process by capturing information about the item and symptoms you’re experiencing. This allows us to identify any necessary parts and usually fix the problem in only one trip to your home.
Please call or email us if your plans change; missing this appointment may cause delays in solving your problem.
BEFORE THE APPOINTMENT:
- Smart Phone: Fully charge your phone and make sure you have a strong connection near the faulty item.
- Access: Make sure you have access to and around the system/appliance. If you are able, it may be helpful to move the item away from the wall to provide better views into the problem.
- Visibility: Turn on all lights and have a flashlight on-hand. This will help you illuminate any darker spaces our technician needs to see.
AT THE TIME OF THE APPOINTMENT:
- Our technician will send a secure link via text message during the appointment window. Go to the faulty item, then tap the link to start the call.
- Tap "Get Started"
- Agree to the Terms of Use and Privacy Policy, then tap "Accept"
- Tap "Allow" to grant Camera and Microphone permissions during the call
- You're all set!
Tap "Start Streem" to connect with your technician and begin the video call.
- The technician will guide you through the call to diagnose the problem.