Android Device Settings Guide

At some point in connecting with your customers through Streem, you’ll find someone whose device is set up to block access to their camera, microphone, and/or location.

These settings are easy to adjust, and you can help ensure a seamless experience by checking on them before starting a call.

Pre-call Questions Checklist

“Before we start our Streem call, let’s check on a few settings to make sure your device is ready.”

• Is camera permission enabled?
• This lets me access the camera on your phone to guide you along.
• Is microphone permission enabled? This lets us hear each other via Streem.
• Is screen rotation unlocked?
• This lets us get landscape views of what you're seeing.
• Are location services enabled?
• Check both browser- and device-level permissions.
• Is a supported browser set as the default?
• Streem works best with Safari on iOS or Chrome on Android.